A People Centric view for the way Organizations deal with their clients

A Social, Business and Technical approach

Most of my career evolved around improving the way organizations deal with their clients. Sometimes those clients were citizens with no option than deal with the government, but most of times it was about willing-to-pay customers. For all sorts of reasons, organizations feel compelled to spend precious resources improving the way they relate to people, external people most of the times, but internal people as well.

I want to share with you a journey that starts with the motivations to improve People-Organizations relationships and goes all the way from there: the goals, the structures and operations to change or create, the resources and infrastructure to make available, the efforts and governance involved.

This is about a People Centric view of the world and so it has to be established on an ethical background that stands still in the widest ranges of applications, cultures and jurisdictions. But dealing with people means above all dealing with a connected diversity and uniqueness: no single shoes fit those feet.

Nurturing a real-world view, a model of existing realities of People-Organization relationships, we can then focus on how to improve it, from conception, to execution, to evaluation. Clearly coming from a business perspective, sooner or later technology will pop-up and I’ll make the best to save you from unnecessary jargon and fashionable acronyms.